Shipping Policy

NexaDigital ships commercial heavy equipment and machinery within the United States only. Factory direct orders are coordinated for freight delivery to your address.

We offer free standard shipping on all orders to the United States. No coupon code is needed, and the discount is applied automatically at checkout.

Shipping and delivery

NexaDigital ships factory direct from the manufacturer to your delivery address. This coordination step means your order is prepared by the manufacturer and then moved by freight carriers to your address.

Delivery takes 11 to 20 days to arrive from order confirmation. Timing depends on the carrier and your delivery location.

Once your equipment is ready to ship, you receive tracking information from the carrier. You can follow the carrier's tracking page for updates on your delivery.

Please make sure your delivery address is correct and accessible for a freight truck. If the address is wrong or the location cannot be reached, the carrier may not complete the delivery.

Damaged or lost shipments

If your equipment arrives damaged, or if a shipment is lost in transit, contact us right away at support@nexadigita.com or info@nexadigita.com, or call +1 (323) 792-3932.

We sort out freight claims with the carrier and arrange a replacement or refund where the claim applies. Do not try to repair damaged freight yourself before we have reviewed the delivery.

Where we do not ship

We ship to addresses within the United States only. We do not deliver to PO boxes, APO/FPO addresses, or international addresses.

If you place an order from outside the United States or with an unsupported address, we will cancel it and refund your payment.

Questions about shipping

If you have a question about your delivery, contact us at support@nexadigita.com or info@nexadigita.com. You can also call us at +1 (323) 792-3932.