Return Policy

NexaDigital accepts returns of eligible commercial heavy equipment and machinery within 30 days from delivery. This page explains how returns work.

How to start a return

To start a return, contact Support through the Contact page within 30 days from delivery. Include your order number and the reason for the return. Support will review your request and, where the return is accepted, send return instructions and the return address.

Return shipping

Customers pay for return shipping, except where the item arrives damaged or is incorrect. In those cases, NexaDigital covers the return shipping for the replacement or refund.

Condition of returned items

Returned equipment must be unused, in its original packaging, and include all accessories and manuals. Items that have been used, installed, or damaged after delivery are not eligible for return.

Inspection and refunds

When we receive your return, we inspect the equipment. If it meets the return conditions, we issue a refund to your original payment method within 14 days. The refund is for the item price; the original shipping charges are not refunded because standard shipping is free.

Items that cannot be returned

Equipment that has been used, installed, damaged after delivery, or modified is not eligible for return. Custom or special-order items are final sale unless they arrive damaged or incorrect.

Need help with a return?

If you need help starting a return, contact us at support@nexadigita.com or info@nexadigita.com. You can also call us at +1 (323) 792-3932.

Refund Policy

NexaDigital issues refunds where this policy applies. This page explains when refunds are issued and how they are paid.

When refunds are issued

We issue a refund where an accepted return meets the return conditions. We also issue a refund where your equipment arrives damaged or incorrect, or where we cancel your order before shipment.

How refunds are paid

Refunds are paid to your original payment method within 14 days after we approve the refund. Your bank or card issuer may take extra days to show the refund on your statement.

What refunds cover

The refund is for the item price. The original shipping charges are not refunded because standard shipping is free.

Refunds for damaged or incorrect items

If your equipment arrives damaged or incorrect, contact us right away. We arrange a replacement or refund where the claim applies, and we cover the return shipping.

Need help with a refund?

If you have a question about a refund, contact us at support@nexadigita.com or info@nexadigita.com. You can also call us at +1 (323) 792-3932.